AliExpress dispute: package not received
Delivered scan but no parcel, what evidence matters, and how to organize the tracking trail before using the platform’s resolution flow.
ParcelPatch turns confusing AliExpress and Cainiao tracking updates into plain-English answers: where your parcel probably is, what the status actually means, and what you should do next.
Choose the closest status and jump straight to the guide built for that problem.
A customs hold is not automatically a seizure or lost parcel. The next useful scan is release / export clearance complete — or a specific return/problem notice.
Each guide is designed around the actual question a buyer has at that stage — not a generic tracking article.
Understand the outbound customs checkpoint, the difference between a hold and clearance complete, and when the seller needs to get involved.
Find out why your national courier may reject the AliExpress number and how to identify the real last-mile carrier or secondary tracking number.
See why several orders can pause while Cainiao batches them, what a new tracking number means, and which signs show the combined parcel is moving again.
Tracking language is often technically correct but practically useless. We translate each status into a decision.
The structure is ready to grow into a broader tracking-help site without changing the core design.
Delivered scan but no parcel, what evidence matters, and how to organize the tracking trail before using the platform’s resolution flow.
Why scans can go quiet between international line-haul and destination customs, and which update means the parcel has re-entered a trackable network.